L & W is named after 2 Border Collie brothers who both suffered spinal injuries within 9 months of each other and inspired ideas for products to make caring for paraplegic dogs more sustainable both financially and environmentally.
While those products are still in development, a need for face masks recently arose due to the COVID-19 outbreak and we have decided to use this website to provide face masks and other items that are more pressing at this time.
Please keep in mind that we are a two-person enterprise working to make and ship masks as quickly as possible. In order to get masks out as quickly as possible, we are making them in random colors and color combinations. By ordering random colors, you allow us to ship what we have immediately available in order to protect as many individuals as quickly as possible. Requests for specific mask colors (still with random elastic colors) are available but at a higher price and with a longer turnaround.
Orders being shipped to medical facilities and veterinary clinics will be given first priority, and all others will be processed in the order in which they are received.
Please keep in mind that while we do our best to make and ship orders as quickly as possible and keep materials in stock, processing times will depend on order volume and available of materials. If you have received an email order confirmation, that means we have received your order and are working on it, so please try to refrain from sending messages about your order status as answering them would require us to take time out of making and shipping masks.
Ludwig & Wolfgang is a sister site/brand of If Wishes Were Ponies, so please note that charges from this site may appear on your bank or credit card statement as “If Wishes Were Ponies” or “WishPony.”